Refund & Return Policy

Last updated: July 21, 2026

At A2 Meble, we pride ourselves on delivering high-quality, specialized components and cabinetry. Because our manufacturing process is tailored to your specific project needs, our return and refund policies reflect the custom nature of our products.

1. Custom-Made and Made-to-Order Goods

The vast majority of our products—including custom front boards, modified cabinetry modules, and components tailored for specific modular integration—are manufactured strictly to order based on the dimensions, finishes, and specifications selected by the customer at checkout.

Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal (the standard 14-day return period) does not apply to the supply of goods made to the consumer's specifications or clearly personalized.

Therefore, we do not accept returns, exchanges, or issue refunds for any custom-made or made-to-order items if you simply change your mind, ordered the wrong size, or selected the wrong finish. Please double-check all measurements and project specifications before placing your order.

2. Order Cancellations

We begin processing your order and allocating raw materials shortly after your payment is confirmed.

• Within 24 Hours: You may cancel or amend your order within 24 hours of placement for a full refund or adjustment, provided that the physical production process (e.g., cutting or edge-banding) has not yet commenced.

• After 24 Hours: Once the 24-hour window has passed or production has started, the order becomes final and cannot be canceled or modified.

3. Standard Non-Custom Items (If Applicable)

If your order includes standard, pre-fabricated, off-the-shelf accessories (such as standard mounting hardware) that were not modified in any way, you may return these specific non-custom items within 14 days of delivery.

• To be eligible for a return, the standard item must be unused, in the same condition that you received it, and in its original packaging.

• The customer is responsible for paying all return shipping costs.

• Original shipping charges are non-refundable.

4. Damaged or Defective Items

We stand behind the quality of our craftsmanship. If you receive a product with a manufacturing defect, or if it arrives damaged due to freight mishandling, you are entitled to a replacement or a repair.

Transport Damage: As outlined in our Shipping Policy, all palletized freight must be inspected upon arrival. If the shipment is damaged, you must note the damage on the carrier's delivery receipt (Proof of Delivery) and take clear photographs.

• You must report transport damage to us at kontakt@a2meble.pl within 24 hours of delivery.

• Failure to document the damage with the driver at the time of drop-off may void your claim.

Manufacturing Defects: If you discover a manufacturing defect (e.g., delamination, incorrect dimensions compared to your confirmed order), please contact us within 3 days of unpacking.

• Include your order number, a detailed description of the issue, and high-quality photographs showing the defect.

• If the claim is approved, we will, at our sole discretion, manufacture and ship a replacement component or issue a partial/full refund for the affected part. We cover the shipping costs for replacing defective or incorrect components.

5. How to Initiate a Claim

To request a cancellation (within 24 hours) or report a defect/damage, please contact our team directly:

• Email: kontakt@a2meble.pl

• Address: A2 Meble, Ul. 3go Maja 23, 36-060 Głogów Młp, Poland

We will review your request and respond with further instructions within 1-2 business days.